Contact & Customer Service

Our customer service team is here to assist you.

Contact Details

Email: vpc@florame.fr
Phone: +33 4 90 92 54 50

Opening hours:
Monday to Friday
9:00 am – 12:00 pm / 2:00 pm – 5:30 pm

Postal address:
Les Relais de Florame
261 rue des Bauxites – ZA de la Massane
13210 Saint-Rémy-de-Provence
France

We aim to respond as quickly as possible.

Retail Purchases

For purchases made through authorized retailers, please contact the relevant store directly.

Consumer Mediation

In accordance with Articles L.612-1 and following of the French Consumer Code, if a dispute remains unresolved after a written complaint has been submitted to our customer service team, you may refer the matter, free of charge, to a consumer mediator in order to seek an amicable resolution.

Florame is affiliated with the following mediation body:

CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
14 rue Saint Jean
75017 Paris – France

Website: https://www.cm2c.net
Email: cm2c@cm2c.net

You may refer your case to the mediator:

• directly online via their website, or
• by post at the address above

Please note that mediation can only be initiated after you have first submitted a written complaint to Florame’s customer service team.